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VM Tools Update Failure [solved]

During VM Tools update, if you find any issues like unable to remove older version of VMware Tools or error 1714, you can remove old version manually from the registry to resolve the issue:

1. Open the Windows Registry using regedit.
2. Browse to HKLM\Software\Microsoft\Windows\CurrentVersion\uninstall.
Search for the branch with a key named DisplayName and has a value of VMware Tools.
Delete the branch associated with that entry. Do not delete the entire uninstall branch.
3. Browse to HKLM\Software\Classes\Installer\Products.
Search for the branch with the key named ProductName and has a value of VMware Tools.
Delete the branch associated with that entry.
4. Browse to HKEY_CLASSES_ROOT\Installer\Products.
Search for the branch with the key named ProductName and has a value of VMware Tools.
Delete the branch associated with that entry.
5. Browse to HKLM\Software\VMware.
Delete the branch called VMware Tools.
6. Ensure the folder located in %ProgramFiles%VMwareVMware Tools is deleted.
7. Install the new version of VMware Tools.

NOTE: Take the backup of the registry before performing the above steps.

Thanks,
WintelAdmin

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