Day: December 31, 2014

Error 1720 installing EMC Powerpath and PPME.

I was trying to upgrade EMC powerpath from Powerpath v5.3 to v5.5 SP1. I uninstalled 5.3 using the windows utility and was then unable to re-install the latest version. Found that the previous uninstall was not successful. When tried to install Powerpath and PPME got the below error:

Error 1721. There is a problem with this windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: PP_Writ_To-XML-UninstMode, location:.. \Powerpath””MAINTENANCE_MODE””MODE””0″”CUR_STATE””D..”

Hence, in order to fix the issue copied same installation folder from another working server and executed the file named “PPREMOVEALL.exe”

This removed all dependent files and folders with registry values. After a reboot, I was then able to install Powerpath 5.3 SP1 successfully.

Thanks,
WintelAdmin

Filed under: Storage (EMC/NetApp), Windows(2003/2008/2012)Tagged with: , , , , , , , , , ,